1. Our Services

Mathurin’s Airport Connection provides transportation services throughout Saint Lucia, including:

• Airport transfers

• Hotel and resort transfers

• Private transportation

• Island tours and sightseeing

• Cruise port transportation

• Other pre-arranged transportation services

All services are subject to availability.

2. Booking & Confirmation

Customers may request a booking through our website, WhatsApp, telephone, email, or other approved booking channels.

Submitting a booking request or requesting a quote does not automatically guarantee a reservation.

A booking is considered confirmed once Mathurin’s Airport Connection has accepted the booking and provided confirmation to the customer.

Customers are responsible for providing accurate information, including:

• Full name

• Contact information

• Pickup location

• Destination

• Pickup date and time

• Number of passengers

• Flight information, where applicable

• Luggage or special transportation requirements

We are not responsible for delays or missed pickups resulting from incorrect or incomplete information supplied by the customer.

3. Prices & Quotations

Prices may vary depending on the pickup location, destination, number of passengers, vehicle requirements, waiting time, additional stops, tour arrangements, and other requested services.

Where a customer requests a quotation, the applicable price will be communicated before the booking is confirmed.

Any additional services requested after confirmation may result in additional charges.

4. Payments

Customers are not required to make an automatic payment before receiving a quote unless a specific service or booking arrangement states otherwise.

The payment requirements and available payment methods will be communicated when the booking is confirmed.

Where advance payment or a deposit is required, the customer will be informed before completing the booking.

Customers are responsible for ensuring that payments are made using an approved payment method.

5. Cancellations & Refunds

Our cancellation policy applies to confirmed bookings.

• 48 hours or more before pickup: Customers are eligible for a 100% refund of the amount paid.

• 24–48 hours before pickup: Customers are eligible for a 50% refund of the amount paid.

• Less than 24 hours before pickup: The booking is non-refundable.

• No-shows: Customers who fail to arrive for their scheduled pickup without contacting us will not be eligible for a refund.

Approved refunds will normally be returned to the original payment method.

Please refer to our Cancellation Policy and Refund Policy for additional information.

6. Changes & Rescheduling

Customers wishing to change a confirmed booking should contact us at least 24 hours before the scheduled pickup.

Changes are subject to availability.

We will make reasonable efforts to accommodate changes without a rescheduling fee. However, changes to the destination, pickup location, passenger numbers, vehicle requirements, date, service type, or itinerary may result in a change in price.

7. Airport Pickups & Flight Delays

Customers using our airport transfer service must provide accurate flight information.

Where correct flight details have been provided, we will make reasonable efforts to monitor the customer’s flight.

If a confirmed incoming flight is delayed, we will adjust the pickup time accordingly at no additional charge.

A confirmed flight delay will not be considered a customer cancellation or no-show.

If a flight is cancelled, customers should contact us as soon as possible so that alternative arrangements can be discussed.

8. Pickup & Waiting

Customers should be ready at the agreed pickup location at the confirmed time.

For airport arrivals, reasonable waiting time will be allowed to accommodate immigration, customs, baggage collection, and other normal arrival procedures.

Customers experiencing unexpected delays should contact us as soon as reasonably possible.

Excessive waiting time unrelated to a confirmed flight delay may result in an additional charge. Any applicable charge will be communicated where reasonably possible.

9. Luggage

Customers should inform us in advance if they are travelling with:

• Excessive or oversized luggage

• Wheelchairs or mobility equipment

• Large sporting equipment

• Multiple large suitcases

• Other items requiring additional vehicle space

We reserve the right to arrange a larger or additional vehicle where necessary. Additional charges may apply and will be communicated to the customer.

10. Passenger Conduct & Safety

Customers must behave respectfully toward drivers, other passengers, vehicles, and property.

Smoking is not permitted inside our vehicles.

Passengers must comply with applicable safety requirements and reasonable instructions provided by the driver.

Mathurin’s Airport Connection reserves the right to refuse or terminate transportation where a passenger behaves in a threatening, abusive, violent, dangerous, or unlawful manner.

Where a service is terminated because of serious passenger misconduct, a refund may not be provided.

11. Children & Child Seats

Customers travelling with infants or young children should inform us when making their booking.

Where a child seat or other special arrangement is required, this should be requested in advance.

Availability of specific child-seat types should be confirmed before travel.

12. Vehicle Availability

We aim to provide a clean, comfortable, and suitable vehicle for each confirmed booking.

The exact vehicle shown in photographs, advertising, or promotional materials is not guaranteed unless specifically agreed.

Where necessary due to availability, maintenance, operational requirements, or unforeseen circumstances, we may provide a suitable alternative vehicle.

13. Tours

Tour itineraries, attractions, routes, and schedules may be adjusted because of weather, road conditions, attraction closures, safety concerns, or other circumstances outside our reasonable control.

Entrance fees, meals, activities, and other third-party expenses are not included unless specifically stated in the confirmed quotation or booking.

14. Severe Weather & Circumstances Beyond Our Control

Mathurin’s Airport Connection will make reasonable efforts to provide confirmed services.

However, services may be affected by circumstances outside our reasonable control, including:

• Severe weather

• Flooding or natural disasters

• Major road closures

• Traffic accidents

• Government restrictions

• Civil emergencies

• Airport disruptions

• Other events that make transportation unsafe or impractical

Where possible, we will work with affected customers to arrange an alternative pickup, reschedule the service, or provide an appropriate refund.

15. Cancellations by Mathurin’s Airport Connection

If we are unable to provide a confirmed service and cannot arrange a reasonable alternative, the customer will receive a 100% refund for the affected service.

We will make reasonable efforts to notify the customer as soon as possible.

16. Personal Information

Personal information provided when requesting or making a booking will be used to manage reservations, communicate with customers, process payments where applicable, provide transportation services, maintain necessary business records, and comply with applicable legal requirements.

Please refer to our Privacy Policy for more information about how personal information is handled.

17. Third-Party Services

Our website or services may contain links to or involve third-party services such as payment providers, booking platforms, airlines, hotels, attractions, or other businesses.

Mathurin’s Airport Connection is not responsible for the independent actions, policies, availability, or services of third parties, except to the extent required by applicable law.

18. Website Information

We make reasonable efforts to ensure that information displayed on our website is accurate and current.

However, prices, availability, routes, photographs, descriptions, and other information may be updated from time to time.

A website price or description does not override the details of a quotation or booking specifically confirmed with the customer.

19. Liability

Mathurin’s Airport Connection will take reasonable care in providing its transportation services.

To the extent permitted by applicable law, we are not responsible for losses or delays caused by circumstances outside our reasonable control.

Nothing in these Terms and Conditions is intended to exclude or restrict any right or remedy that cannot legally be excluded under the laws of Saint Lucia.

20. Governing Law

These Terms and Conditions are governed by the laws of Saint Lucia.

Any dispute arising from our services or these Terms and Conditions will be handled in accordance with the applicable laws and legal procedures of Saint Lucia.

21. Changes to These Terms

Mathurin’s Airport Connection may update these Terms and Conditions when necessary.

The terms applicable to a booking will generally be those made available or communicated to the customer when the booking is confirmed.

22. Contact Us

Questions about these Terms and Conditions, bookings, cancellations, or our services may be directed to:

Mathurin’s Airport Connection

Saint Lucia

WhatsApp/Telephone: +1 (758) 712-3893

Email: mathurinairportconnection@gmail.com

We encourage customers to contact us before booking if they have questions about any of our services, prices, policies, or booking requirements.

Effective: October 2026