1. Customer Cancellations

The following cancellation terms apply to confirmed bookings:

• 48 hours or more before pickup: Customers are eligible for a 100% refund of the amount paid.

• 24–48 hours before pickup: Customers are eligible for a 50% refund of the amount paid.

• Less than 24 hours before pickup: The booking is non-refundable.

• No-show: Customers who fail to arrive for their scheduled pickup without contacting us will not be eligible for a refund.

2. Flight Delays

For airport pickups, customers should provide accurate airline and flight information when making their booking.

If a flight is delayed, Mathurin’s Airport Connection will adjust the pickup time accordingly at no additional charge.

A confirmed flight delay will not be considered a cancellation or no-show.

3. Flight Cancellations

If your airline cancels your flight, please contact us as soon as possible.

We will make reasonable efforts to reschedule your transfer to match your new flight arrangements. Where rescheduling is not possible, refund eligibility will be considered based on the circumstances of the booking.

4. Booking Changes & Rescheduling

Customers wishing to change their pickup date or time should contact us at least 24 hours before the scheduled pickup.

Changes are subject to availability. We will make every reasonable effort to accommodate changes without an additional rescheduling fee.

Changes to the destination, pickup location, number of passengers, vehicle requirements, or type of service may result in a change in price.

5. Cancellations by Mathurin’s Airport Connection

In the unlikely event that Mathurin’s Airport Connection is unable to provide a confirmed service and a suitable alternative cannot be arranged, the customer will receive a 100% refund for the affected service.

We will make every reasonable effort to notify customers as soon as possible.

6. Severe Weather & Circumstances Beyond Our Control

Certain circumstances, including severe weather, natural disasters, major road closures, government restrictions, or other events beyond our reasonable control, may affect transportation services.

In these situations, we will work with customers to reschedule the service, arrange a reasonable alternative, or provide a refund where appropriate.

7. How to Cancel

To cancel or change a booking, please contact:

Mathurin’s Airport Connection

WhatsApp/Telephone: 1758-712-3893

Email: mathurinairportconnection@gmail.com

Please provide your name, booking reference (if applicable), pickup date and time, and flight information so we can locate your reservation.

Effective Date

Effective: October 2026

Mathurin’s Airport Connection reserves the right to update this Cancellation Policy when necessary. The cancellation terms applicable to a booking will be those provided or available at the time the booking is confirmed.