1. Information We Collect

When you contact us, request a quote, or make a booking, we may collect information such as:

• Your name

• Telephone or WhatsApp number

• Email address

• Pickup and drop-off locations

• Travel dates and pickup times

• Airline and flight information

• Number of passengers

• Hotel, resort, villa, or accommodation information

• Luggage or special transportation requirements

• Information you voluntarily provide in messages or booking requests

• Payment and transaction information where applicable

Our website may also automatically collect limited technical information, such as your device type, browser type, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use personal information to:

• Respond to enquiries and quotation requests

• Confirm and manage bookings

• Arrange airport pickups and other transportation

• Monitor flights where flight information has been provided

• Communicate changes or important information about your booking

• Process payments and refunds where applicable

• Provide customer support

• Maintain appropriate business and transaction records

• Improve our website and services

• Prevent fraud, misuse, or security problems

• Meet applicable legal or regulatory requirements

We will only use personal information for legitimate business purposes connected with providing and managing our services or where otherwise permitted or required by law.

3. Flight Information

For airport transfers, customers may provide airline and flight information so that we can coordinate pickups and monitor relevant changes to arrival times.

Flight information will be used primarily for managing your transportation service.

4. Payments

Where online or electronic payments are offered, payment transactions may be processed through a third-party payment provider.

Mathurin’s Airport Connection does not intend to store customers’ complete credit or debit card details on its own website unless specifically required and appropriate security measures are in place.

Payment providers may collect and process information according to their own privacy policies and terms.

5. How We Share Information

We do not sell or rent customers’ personal information.

Personal information may be shared only when reasonably necessary to provide our services, including with:

• Drivers or transportation providers assisting with your confirmed service

• Payment-processing providers

• Website hosting, booking, communication, or technology service providers

• Professional advisers where reasonably necessary

• Government authorities or law enforcement where disclosure is required by law

Only information reasonably necessary for the relevant purpose should be shared.

6. Third-Party Services

Our website may use third-party services or contain links to external websites, including booking platforms, payment providers, maps, social media platforms, analytics services, or other travel-related services.

These third parties may have their own privacy policies and data-processing practices.

Mathurin’s Airport Connection is not responsible for the privacy practices of independent third-party websites or services.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to help the website operate properly, understand how visitors use the site, remember certain preferences, and improve the customer experience.

Some cookies may be provided by third-party services used on our website.

Where required, visitors may be provided with options to manage non-essential cookies.

8. Data Security

We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, email system, or electronic storage method can be guaranteed to be completely secure.

Customers should avoid sending passwords, PINs, full payment-card information, or other highly sensitive financial information through ordinary email or WhatsApp messages.

9. How Long We Keep Information

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing and managing bookings

• Customer service and follow-up

• Business and accounting records

• Resolving disputes or complaints

• Fraud prevention and security

• Meeting applicable legal, tax, or regulatory obligations

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it as appropriate.

10. International Service Providers

Some technology, website hosting, payment, communication, analytics, or booking providers we use may process or store information outside Saint Lucia.

Where third-party providers are used, their handling of information may also be governed by their own privacy policies and applicable laws.

11. Children’s Privacy

Our services may be used by families travelling with children. However, our website and booking services are intended to be used by adults making transportation arrangements.

We do not knowingly request personal information directly from children for independent booking purposes.

Parents or guardians should provide any information necessary for children travelling as part of a booking.

12. Your Personal Information

You may contact us if you would like to:

• Ask what personal information we hold about you

• Correct inaccurate or outdated information

• Request deletion of information where appropriate

• Ask questions about how your information is being used

• Raise a privacy concern

Certain information may need to be retained where reasonably necessary to meet legal, accounting, contractual, dispute-resolution, or other legitimate requirements.

13. Marketing Communications

We will not use your contact information to send promotional or marketing communications without an appropriate basis for doing so.

Where customers have chosen to receive promotional communications, they may ask us to stop sending them at any time.

14. Changes to This Privacy Policy

Mathurin’s Airport Connection may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable requirements.

The updated policy will be posted on our website with a revised effective date.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Mathurin’s Airport Connection

Saint Lucia

WhatsApp/Telephone: +1 (758) 712-3893

Email: mathurinairportconnection@gmail.com

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.

Effective: October 2026